Curtis SMPK7834 - Manual (Page 16)

If the firmware in the player is in good condition, the tool will shift to firmware upgrading mode;
it displays the information of the player’s firmware such as version etc in the box on the upper of
the tool interface. Click button “Open” to select the firmware file to be upgraded. After the
firmware file detected to be correct by the tool, it displays the information of the selected
firmware such as version etc in the box of the tool interface. Now click button “Update” to
upgrade the firmware. If the internal firmware of the player has been damaged, the tool will
change to firmware restoration mode. The version information of the player’s internal firmware
now will not be displayed in the box of the software interface. It requires the user to select a
correct firmware file to repair the damaged one. At the same time, the information such version
etc of the firmware file to be repaired is displayed in the box; click button “Update” to upgrade
the firmware.
Note: Firmware upgrade is to improve and optimize the performance of the player, but the
normal operation would not be affected without the firmware upgrade. However, an
inappropriate upgrade may damage the
player.
XIII Common troubleshooting
1. Products cannot be opened.
Check the battery. If the battery is discharged, please use the provided adaptor to charge the
battery and then retry. Based on the discharging state, the charging of full battery needs some
time. If there is no response of the product, please press “RESET” button on the side of the unit.
Note that RESET will be disconnected, but there is no influence on the product.
2. Buttons do not work.
Check whether the power switch is in the HOLD position. If it is, please move it to the opposite
direction.
3. No sound.
Check whether the voice is set to “0”. If it is so, please control it to your favorite position. Check
whether there is any playing source on the product. If there is no playing source on the product,
there will be no output of sound.
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