Troubleshooting, Problems related to the usb driver – Edirol UM-1EX User Manual
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Troubleshooting
If you experience problems, read this chapter first. It contains tips for solving most problems.
* For details on operating your Windows or Macintosh computer, refer to the owner’s manual of the
computer and operating system you are using.
Install the UM-1 driver once again as described in
Getting Connected and Installing Drivers
Getting Connected and Installing Drivers (Macintosh)
Is the UM-1EX connected correctly?
Make sure that the USB connector of your computer is connected to the UM-1EX.
Could any other USB device be connected?
Before you install, disconnect all USB devices except for your mouse and keyboard.
Could other software or resident software (such as antivirus programs) be running?
Installation may not be successful if other programs are running.
Be sure to close all other programs before installation.
Is the CD-ROM correctly inserted into your CD-ROM drive?
Installation is not possible unless the CD-ROM included with the UM-1EX is inserted in your CD-
ROM drive. Make sure that the CD-ROM is correctly inserted into your CD-ROM drive.
Are you attempting to install from a networked CD-ROM drive?
You cannot install from a networked CD-ROM drive.
Is the CD-ROM or the lens of the CD-ROM drive be dirty?
If the CD-ROM or the lens of the CD-ROM drive is dirty, the installer may not work correctly.
Clean the disc and/or lens using a commercially-available CD cleaner or lens cleaner.
Problems Related to the USB Driver
Cannot install the driver correctly
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