EnGenius Technologies DuraFon 4X - Manual (Page 21)

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Notes:
1. Because this setting is stored both on the handset and on the
base station, the handset must be in range with the base to
change setting.
2. A warning message will appear on the handset LCD to inform
the handset that all calls are forwarded.
3. Calls can be forwarded to another handset or a phone
number, but not both. Setting a call forwarding address will
automatically replace the previous setting.
4. There is no call forwarding announcement, the caller is not
aware of the call is being forwarded.
5. Call forwarding can be only one-hop. That is, for example, if
Handset 11 forwards calls to Handset 22, but Handset 22 also
sets calls forwarding to another handset, calls for Handset 11
are still routed to Handset 22.
Auto-Attendant (AA)
1. When enabled by the administrator, an automated attendant
would greet a telephone line incoming call.
2. The caller will be prompted by the greeting message to enter a
two-digit extension number (Handset ID) or press “0” for
operator.
3. The greeting message is user programmable. The Handset
ID that is designated as the operator is also user
programmable.
I. Default greeting message (Main OGM): “Please
enter the extension number or press 0 for the
operator.”
II. Default operator: Handset 10.
4. AA will ask for another handset ID if the first entry is invalid
(no registered handset with that ID) with the announcement
(OGM2): “The extension you entered is invalid, please try
another extension or press 0 for the operator.”
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5. If there is no entry after time out, AA will announce (OGM3):
“Please hold, your call is being transferred to the operator.”
and automatically ring the operator handset.
6. If the destination handset does not answer (busy, power off, or
out of range) after handset paging time out, the AA prompts
the caller for another extension number by announcing
(OGM5): “The extension you’ve entered is busy or not
available. Please enter another extension number or press 0
for the operator.”
7. If the 2
nd try is still not successful, AA will announce (OGM4):
“Sorry, nobody can answer your call right now. Please try
again later, goodbye.” then drops the call.
8. When the DURAFON 4X base station is connected to wired
PBX extension lines, calls addressed/routed to the AA
operator can be sent back to the operator of the wired PBX
system. From an administrator handset, up to 10 keys/digits
are allowed to program a specific code in order to transfer the
calls back to the wired PBX. This feature can only be enabled
and pre-programmed by an administrator handset (Handset ID
10 or 11). Consult with the wired PBX manual for operation
instructions and correct key sequence for transfer calls to the
operator from an extension.
Notes:
1. Intercom calls are not routed by Auto-Attendant.
2. Routing messages OGM2, 3, 4, and 5 are not user
programmable.
3. The timeout is 5 seconds for entering extension number.
4. The calls can be routed to either a Handset ID or an extension
number of the wired PBX system. There can be only one
operator for the AA, which is either an DURAFON 4X handset
or the wired PBX operator.
5. Call routing is at most 2 hops. That is, if both the 1 st and the
2 nd handsets do not answer, the call will be terminated. Call
routed to the operator is final and will be terminated if the
operator does not answer.