Troubleshooting, 28 appendices – Roland XS-1HD Multi-Format Matrix Switcher User Manual
Page 28
28
Appendices
Troubleshooting
If you suspect a malfunction, please check the following points. If this does not resolve the problem, contact a
nearby Roland Service Center.
Problem
Check
Action
Page
Problems with video
Video is not input
Could the cross-point buttons be unlit?
Video of a format not supported by the XS-1HD is
being input. If valid video is being input, the cross-
point button is lit white.
Could you be inputting copy-protected
(HDCP) video?
If you want to input copy-protected (HDCP) video,
set the System menu “HDCP” setting to “Enabled.”
Video is not output
Is the display connected correctly?
If you want to output copy-protected (HDCP)
video, connect a HDCP-compliant display.
—
When using matrix mode, could you
have restricted the outputs?
Video is not output from output connectors for
which the System menu setting “XPT Assign” is
turned “Off.”
If you want to output video, set “XPT Assign” to
one of the settings “XPT 1”–”XPT 4.”
Nothing is shown on the
monitor connected to the
VIDEO OUTPUT 4 connector
(in switcher mode).
Does the connected monitor support
1920 x 1080/60 Hz (progressive)
resolution and refresh rate?
In switcher mode, the VIDEO OUTPUT 4
connector’s output format is fixed at “1080p/60
Hz.” Connect a monitor that supports 1920 x
1080/60 Hz.
—
“Snowy”-noise video is
output.
It might be that the HDMI signal is not
being correctly transmitted or received. Reconnect the HDMI cable.
—
Color is wrong
Do the color space settings of the
output-destination device and the
XS-1HD match?
Go to Output menu
g
“Output 1”–”Output 4”
g
and change the “Color Space” setting.
—
Depending on the device, the color space might
be linked with the DVI/HDMI selection or the
selection of format. If so, changing the color space
of the output-destination device might solve the
problem.
—
An edge of the video shown
on a display is cut off
Are the display’s settings correct?
Depending on the display, it might overscan
automatically. Change the settings of the device.
—
Can’t load a still image
Are you loading a still image of a
format and resolution supported by
the XS-1HD?
Still images of an unsupported format or
resolution are not recognized. Make sure that the
still image is of a format and resolution that are
supported by the XS-1HD.
Is the file name of the still image
assigned correctly?
The file name must be no more than eight single-
byte characters. Also, the file name extension
“*.bmp” must be added. If the file’s name is not
correct, it is not recognized.
The video does not switch
completely when you
operate the video fader
(in switcher mode).
Depending on how long the XS-1HD
has been used, or on how it has been
transported, the video might no longer
switch completely.
Execute calibration for the video fader.
Move the video fader all the way to the upward
position; then select the System menu item “Fader
Calibration” and execute it.
—
Can’t use a USB flash drive
Has the USB flash drive been formatted
by the XS-1HD?
A USB flash drive that was not formatted by the
XS-1HD is not recognized. Format the USB flash
drive before using it for the first time.
Problems with audio
Audio is not output, or is
not loud enough
Could the volume setting of the
connected amp or speaker be low?
Adjust the volume appropriately.
—
Could the volume setting be lowered? Adjust each input audio setting to the appropriate
volume. Also adjust the overall volume.
Could the audio be muted (silenced)?
In the Audio menu, set “State” to “Mix” to cancel
muting.