Bose QuietComfort Wireless Over-Ear Active Noise Canceling Headphones (White Smoke) - Manual (Page 36)

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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with your headphones:
• Charge the headphones (see page 27).
• Power on the headphones (see page 13).
• Check the headphones status light (see page 28).
• Make sure your mobile device supports
Bluetooth connections (see page 23).
• Move your mobile device closer to the headphones (30 ft or 9 m) and away from
any interference or obstructions.
• Increase the volume on your headphones, mobile device, and music app.
• Connect another mobile device (see page 25).
If you couldn’t resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/QC support.Bose.com/QC
If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact
worldwide.Bose.com/contact
OTHER SOLUTIONS
SYMPTOM SOLUTION
Headphones don’t
power on
Slide the Power/ Bluetooth switch to the right l (see page 13).
Headphones don’t
connect with
mobile device
Power off the headphones, then power on again.
Disconnect the audio cable.
Disconnect the USB charging cable.
On your mobile device:
• Disable the
Bluetooth feature and then re-enable.
• Delete your Bose QuietComfort Headphones from the
Bluetooth list on your device. Connect again.
Connect using the Bluetooth menu on your mobile device
(see page 23).
Clear the headphones device list (see page 26). Connect
again (see page 23).
Visit support.Bose.com/QC
support.Bose.com/QC to see how-to videos.