Bose QuietComfort Wireless Over-Ear Active Noise Canceling Headphones (White Smoke) - Manual (Page 39)

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TROUBLESHOOTING
SYMPTOM SOLUTION
Difficulty hearing a
caller while on a
phone call
Increase the volume using your mobile device.
Try a different mode (see page 20).
Voice prompt language
isn’t correct
Change the voice prompt language using the Bose Music app.
You can access this option from the Settings menu.
Not receiving
call notifications
Make sure you have given the headphones access to your
contacts in your mobile device Bluetooth menu.
Headphones don’t
connect to a Bose
Smart Soundbar
or Speaker
Make sure you’re connecting using the Bose Music app
(see page 31).
Make sure you’re connecting to a compatible Bose product. For a
complete list visit: support.Bose.com/Groups support.Bose.com/Groups
Slide the Power/ Bluetooth switch to the right l and hold for 3
seconds until you hear “Ready to connect another device” and
the Bluetooth light blinks blue.
Make sure that the headphones are within 30 ft (9 m) of your
soundbar or speaker.
Headphones don’t
reconnect to a
previously-connected
Bose Smart Soundbar
or Speaker
Reconnect a previously-connected device (see page 26).
Delayed audio when
connected to a Bose
Smart Soundbar
or Speaker
Download the Bose Music app and run available
software updates.