Bose QuietComfort Wireless Over-Ear Active Noise Canceling Headphones (White Smoke) - Manual (Page 37)

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TROUBLESHOOTING
SYMPTOM SOLUTION
Headphones don’t
respond during
app setup
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Make sure you’re using the Bose Music app for setup
(see page 11).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
Bose Music app can’t
find headphones
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Connect using the Bluetooth menu on your mobile device
(see page 23).
Bose Music app doesn’t
work on mobile device
Make sure your mobile device is compatible with the Bose Music
app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Headphones don’t
charge
Make sure both ends of the USB cable are securely connected
into the ports (see page 27).
Try a different USB-A wall charger, USB cable, or AC (mains)
power source.
If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.
No sound
Make sure the volume is turned up (see page 15).
Slide the Power/
Bluetooth switch to the right l and release to
hear the connected device. Make sure you are using the
correct device.
Press play on your mobile device to make sure audio is playing.
Play audio from a different application or music service.
Play audio from content stored directly on your device.
If two mobile devices are connected, pause your other
device first.
Restart your mobile device.
Reset the headphones (see page 40).