Planar Systems UltraRes P Series 49" UHD 4K Commercial Monitor - Manual (Page 131)

131
Planar UltraRes P Series User Manual
020-1407-02A
Page | 131
42.3
Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz
Possible Cause
The connector overmold is too large, which can cause the pins not to contact properly on some
cards.
Solution
If using DisplayPort, make sure the connector overmold isn’t too large.
42.4
Symptom: IR Isn’t Working Properly
Possible Cause
The wired IR module may not be fully connected.
Solution
Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible.
Possible Cause
The wired IR module cable is not being used.
Solution
Make sure that the wired IR module cable is being used.
Overmold is
within
specification
Overmold
is too wide