Error messages – HP 240 Series User Manual
Page 55
basics guide
troubleshooting
51
error messages
Before contacting HP support, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
Message
Possible cause
Solution
P
APER
JAM
. C
LEAR
JAM
THEN
PRESS
OK.
The paper jammed while
printing.
Clear the paper jam. For more information,
see the troubleshooting instructions for
clearing a paper jam on page 50.
A
UTOMATIC
PAPER
SENSOR
FAILED
.
The automatic paper
sensor is obstructed or
damaged.
Try moving the printer out of direct sunlight,
then press the OK button and try printing
again. If this does not work, go to
www.hp.com/support or contact HP
support. For contact information, see the
reference guide that came with your printer.
C
ARTRIDGE
IS
NOT
COMPATIBLE
. U
SE
APPROPRIATE
HP
CARTRIDGE
.
You have inserted a print
cartridge that does not
work with your printer.
Replace the print cartridge with one that is
compatible with your printer. For more
information, see print cartridge information
C
ARTRIDGE
SERVICE
STATION
IS
STUCK
.
There is an obstruction
blocking the print
cartridge service station.
1 Open the print cartridge door. The print
cartridge service station is located
beneath the print cartridge cradle.
2 Move the print cartridge cradle to the left
to access the print cartridge service
station.
3 Clear any obstruction and press the OK
button to continue.
P
RINT
CARTRIDGE
CRADLE
IS
STUCK
. C
LEAR
JAM
THEN
PRESS
OK.
The print cartridge
cradle is stuck.
Clear any obstruction in the path of the print
cartridge cradle, then press the OK button to
continue. The current page will eject and
printing will continue on the next available
sheet of paper.
M
EMORY
CARD
IN
BACKWARDS
. T
HE
BLACK
SIDE
SHOULD
FACE
UP
.
Your SmartMedia
memory card is inserted
upside down.
Gently pull the memory card out and reinsert
it properly. For more information, see insert a