HP BA322 90087 - Manual (Page 225)

B.7.2.2 Emergency Shutdown with OPCCRASH.EXE
If you cannot perform an orderly shutdown with the SHUTDOWN.COM procedure, run the
OPCCRASH.EXE emergency shutdown program. To run the OPCCRASH.EXE program, log in
to the SYSTEM account and enter the following command:
$ RUN SYS$SYSTEM:OPCCRASH
For more information about the OPCCRASH program, see the HP OpenVMS System Manager's
Manual, Volume 1: Essentials.
On cell-based Integrity servers, entering the OpenVMS RUN SYS$SYSTEM:OPCCRASH command
results in the system dumping memory and then halting at the P00>>> prompt. To reset the
nPartition following OPCRASH, access the nPartition console and press any key to reboot.
Using the MP tc command to reset an nPartition results in the system dumping memory and
then automatically resetting the nPartition.
B.8 Troubleshooting Procedures
The following sections describe procedures that you can follow if you encounter problems with
your system.
B.8.1 If the System Does Not Boot
If the system does not boot because a hardware problem occurs, a question mark (?) usually
precedes the error message displayed on the console terminal. An example of a hardware problem
is a read error on a disk. Another is a BIB condition in an nPartition on a cell-based server. You
can use VFP to check the nPartition boot state. If VFP indicates that all cells in the nPartition are
at BIB, the nPartition is inactive and you must use the MP bo command to boot the nPartition
past BIB and make it active.
One way to get to the EFI Boot Manager to attempt to reboot is to use the MP rs command.
For more information about using VFP and MP, see your hardware documentation.
B.8.1.1 For Hardware Problems
If you suspect a hardware problem, do the following:
1.
Consult the hardware manual for your Integrity servers.
2. Contact HP Customer Support.
B.8.1.2 For Software Problems
When the operating system is loaded into memory, a message similar to the following is displayed
on the terminal screen:
SYSTEM job terminated at 27-JUL-2009 15:05:03.17
If the system does not display this message, a software problem has probably occurred. Do the
following:
1.
Turn off the system. Turn it back on and try to reboot.
2. Perform a conversational boot using the default system parameters or try one of the
emergency boot procedures described in
Section B.6.12 (page 220) .
3. If the system boots, run the AUTOGEN procedure. For more information about the
AUTOGEN procedure, see the HP OpenVMS System Manager's Manual, Volume 2: Tuning,
Monitoring, and Complex Systems.
B.8.2 Detecting and Responding to System Problems
If your system exhibits unexpected behavior, note the following:
•
If the system displays a bugcheck message on the console terminal and shuts itself down,
it means the system encountered a problem that made further operation impossible or
B.8 Troubleshooting Procedures 225