Handspring Visor - Manual (Page 252)

Page 252 Troubleshooting Tips
HotSync problems
Problem Solution
I cannot do a
HotSync operation;
what should I check
to make sure I am
doing it correctly? ■ Perform a soft reset. See “Resetting
your handheld” in Appendix A.
■ Check the Windows system tray to
make sure the HotSync Manager is
running. If it is not, open Palm Desktop
software.
■ Click the HotSync Manager and make
sure that the Local USB option has a
check next to it. If you are using an
optional serial cradle, make sure that
the Local Serial has a check next to it,
then select Setup and confirm that the
COM port setting matches the port
where you attached the serial cradle.
■ Make sure the cradle is connected
securely to your computer.
■ Make sure your handheld is seated
securely in the cradle.
■ Make sure you installed the software
that came with your handheld. You
must install this software even if you
upgraded from a Palm OS handheld.
■ If you installed a conduit from a third-
party software developer, contact the
developer for support.
■ Make sure you are using the correct
type of cradle. If your computer does
not have a USB port, or is running
Windows 95 or Windows NT 4.0, you
must use a serial cradle.
I did a HotSync
operation, but one of
my applications did
not synchronize. Click the HotSync Manager and choose
Custom. Check that the correct conduit is
active.