Document Outline

• Software License Agreement
• About this Guide
• Documentation
• Introduction
  • Phone Features
  • Requirements
  • Installation and Setup
• Getting Started
  • Plugging in and Starting the Phone
  • Network Connected/Network Disconnected
  • Idle Screen
    • Idle Screen With Softkeys Configured
    • Idle Screen with Voicemail Messages
    • Screen Display After Picking Up the Handset
• IP Phone Keys and Key Descriptions
  • Key Descriptions
• Methods for Customizing Your Phone
  • Phone Options via the IP Phone UI
    • Simplified Options Menu
    • Using the IP Phone UI
  • Phone Options via the Aastra Web UI
    • Using the Aastra Web UI
• Phone Status
  • Phone Status via IP Phone UI
  • Phone Status via the Aastra Web UI
• Customizing Your Phone
  • Ring Tones and Tone Sets
    • Ring Tones
    • Ring Tone Sets
    • Configuring Ring Tones and Tone Sets
  • Contrast Level
    • Setting Contrast Level
  • Backlight
    • Setting the Backlight
  • Live Dialpad*
    • Enabling/Disabling Live Dialpad
  • Set Audio
    • Audio Mode
    • Headset Mic Volume
    • Setting Audio Mode and Headset Mic Volume
  • Time and Date
    • Configuring Time and Date
  • Language
    • Specifying the Language to Use
  • User Password
    • Setting a User Password
  • Resetting a User Password
    • Reset a User Password
  • Restarting your phone
  • Phone Lock
    • Locking/Unlocking a Phone
    • Lock the Phone
    • Unlock the Phone
  • Defining an Emergency Dial Plan
    • Define an Emergency Dial Plan
• Line Keys and Softkeys
  • Multiple Line and Call Appearances
  • Softkeys
  • State-Based Softkeys (Bottom Keys only)
    • Key Display Behavior
  • Line Key
    • Setting a Line Key
  • Speeddial Key
    • Speeddial Prefix
    • Creating a Speeddial Key Using the Softkeys
    • Creating a Speeddial Key Using the Aastra Web UI
  • "Do not Disturb" (DND) Key
    • Setting a "Do Not Disturb" Key
  • Busy Lamp Field (BLF) Key
    • Setting a BLF Key
  • BLF List Key
    • Setting a BLF List Key
  • Automatic Call Distribution (ACD) Key (for Sylantro Servers)
    • Configuring an Automatic Call Distribution (ACD) Key
    • Using the ACD Feature on your IP Phone
    • Using the ACD Key
  • Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)
    • Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers)
    • Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)
    • Using Directed Call Pickup/Group Call Pickup
  • XML Key
    • Setting XML Services
    • Setting an XML Key
    • Accessing the XML Service
  • Flash Key
  • Sprecode Key
    • Setting a Sprecode Key
  • Park/Pickup Keys
    • Park/Pickup Static Configuration
    • Park/Pickup Key Configuration
    • Using the Park Call/Pickup Parked Call Feature
  • Last Call Return (lcr) Key (Sylantro Servers only)
    • How it works
    • Setting a Last Call Return Key
  • Services Key
    • Setting Services Key
  • Directory Key
    • Setting Directory Key
  • Callers List Key
    • Setting Callers List Key
  • Intercom Key
    • Setting an Intercom Key
  • None Key
    • Setting a None Key
  • Empty Key
    • Setting an Empty Key
  • Phone Lock Key
    • Setting a Phone Lock Key
    • Using the Lock/Unlock Key on the IP Phone
  • Deleting a Key
• Making Calls
  • Dialing a Number
  • Pre-dialing a Number
  • Using Handsfree Speakerphone
  • Using a Headset
    • Advanced Volume Controls for the Headset Mic
    • To Make and Receive Calls Using a Headset
  • Using Intercom
    • Using the Icom Key
  • Redial
    • Accessing the Redial List
    • Deleting from the Redial List.
  • Mute
• Receiving Calls
  • Answering an Incoming Call
  • Sending an Incoming Call to Voicemail
• Handling Calls
  • Placing a Call on Hold
    • When on Hold
    • Automatic Hold
    • Retrieving a Held Call
  • Transferring Calls
    • Blind Transfer
    • Consultative Transfer
  • Conferencing Calls
    • Local Conferencing
    • Centralized Conferencing (for Sylantro and Broadsoft Servers)
  • Ending Calls
• Managing Calls
  • Directory List
    • Accessing Your Directory
    • Sorting Entries and Quick Search Feature
    • Managing the Directory List
    • Saving Entries to the Directory List
    • Sorting Entries and Quick Search Feature
    • Adding to and Editing the Directory List
    • Downloading the Directory List to Your PC
    • Downloading the Directory List to Your PC
    • Accessing the Directory List
  • Callers List
    • Accessing the Callers List
    • Editing Entries in the Callers List
    • Deleting Entries from the Callers List
    • Downloading the Callers List to Your PC
  • Call Forwarding
    • Setting Call Forwarding
  • Missed Calls Indicator
  • Voicemail
    • Using Voicemail
• Additional Features
  • Star Codes
  • Suppressing DTMF Playback
    • Configuring Suppression of DTMF Playback
  • Display DTMF Digits
    • Configuring Display of DTMF Digits
  • Enable/Disable Call Waiting
    • Enabling/Disabling Call Waiting
  • Play Call Waiting Tone
    • Configuring Call Waiting Tone
  • Stuttered Dial Tone
    • Configuring Stuttered Dial Tone
  • XML Beep Support
    • Configuring XML Beep Support
  • Status Scroll Delay
    • Configuring Status Scroll Delay
  • Incoming Call Interrupts Dialing
    • Configuring "Incoming Call Interrupts Dialing"
  • Goodbye Key Cancels Incoming Calls
    • Configuring Goodbye Key to Cancel Incoming Calls
    • Using the Goodbye Key to Cancel Incoming Calls Feature
  • UPnP Mapping Lines (for remote phones)
    • Configuring UPnP Mapping Lines
  • Message Waiting Indicator
    • Configuring Message Waiting Indicator
  • Incoming Intercom Call Features
    • Incoming Intercom
    • Microphone Mute
    • Auto-Answer/Play Warning Tone
    • Allow Barge In
    • Configuring Incoming Intercom Settings
  • Using Redial Key for “Last Number Redial”
• Available Features Enabled by Administrators
  • Outgoing Intercom Calls
  • Missed Call Summary Subscription
  • Customizable Callers List Key and Services Key
  • Autodial (Hotline and Warmline)
  • Centralized Conferencing
  • Answer and Ignore Softkeys for XML Applications
  • XML Softkey for Special Characters in XML Applications
  • “Hold” Feature Enhancement (for Broadsoft Servers)
• Model 536M and 560M Expansion Modules
  • Using the Expansion Modules
    • 536M Expansion Module
    • 560M Expansion Module
• Troubleshooting Solutions
  • Why is my display blank?
  • Why is my speakerphone not working?
  • Why can’t I get a dial tone?
  • Why doesn’t my phone ring?
  • Why is the light not coming on with a new Voice Mail Message?
  • Why is my handset not working?
  • What are services, and how do I use them?
  • How do I find the IP address of my phone?
  • Why does my phone display the “No Service” message?
  • How do I change my user password?
  • Why does my phone display "Bad Encrypted Config"?
  • How do I restart the IP phone?
  • How do I lock my phone?
• Limited Warranty
• Appendix A - Time Zone Codes