FARGO electronic FOTO 970627-510489-(04) - Manual (Page 37)

Maintaining FotoFUN! 34
E. CLEARING A RIBBON JAM
If the ribbon becomes jammed inside the printer (visible when
you open the printerÕs cover), refer to the following steps to
remove it:
1. Leave the power on and open the printerÕs cover by
pressing the Cover Release Button.
2. Remove the ribbon take-up core (the core with the used
ribbon on it).
3. Grasping the ribbon take-up core, gently pull the ribbon
upward as you press and hold the
clear button. This will
rotate the rollers backwards and eject the ribbon.
F. TECHNICAL SUPPORT
If you have difficulty operating FotoFUN!, the suggestions on
the included Troubleshooting Guide should, in most cases,
solve the problem. If you still have difficulty after trying these
suggestions, call FARGOÕs Technical Support Group.
Customer and technical support representatives are available
Monday through Friday, 7:00 AM to 6:00 PM Central Standard
Time. Technical support is free of charge for your first call and
for those calls made within the first 30-days following that first
call. To contact a technical support representative, call (612)
941-0050. You may also leave a message 24-hours a day if you
would like to have a representative call you back the next
business day.
If technical support is needed and it has been over 30-days
since your first call, you must call 1-900-555-3274. A fee of
$10.00 per call will then be charged to your phone bill. You
must be at least 18 years of age to call this number.
Several additional support options are available for free,
24-hours a day, 365 days per year. They are:
FARGO BBS: (612) 942-7958
FARGO WWW Home Page: http://www.fargo.com
FARGO Tech Support FAX: (612) 941-1852
On both the BBS and the WWW Home Page, youÕre able to
download printer drivers at speeds up to 14,400 bits per
second. A wide range of text files can also be printed or
downloaded.
510489 FotoFUN! 7/29/98 3:26 PM Page 35