Genicom PC4 - Manual (Page 46)

34 EasyCoder PC4 User’s Guide
Chapter 5 — Troubleshooting
Problem Solution or Reason
Control lamp does
not light green
when power is on.
Make sure connectors on power supply are securely plugged
into the receptacle on the printer and to an AC outlet.
Control lamp lights
green but printer
will not feed.
Label taken sensor active, label not removed.
Make sure correct type of interface cable is securely plugged
into both printer and computer.
Printer seems to be
working but noth-
ing is printed.
Direct Thermal Printing:
Verify that the media is intended for direct thermal printing by
testing if the paper is blackened by the heat from a hot object
(+ 70°C/160°F or more).
Check that the heat-sensitive side faces the printhead.
Thermal Transfer Printing:
Verify that the printer is loaded with thermal transfer ribbon
and that the ink-coated sided faces the receiving face material.
Printing is faded. Clean the printhead with the cleaning card.
If printing is still faded, increase the density setup.
Prints only partial
label.
Print carriage not completely locked.
Label caught on printhead. Remove and clean.
Printer keeps print-
ing or feeding when
it should not.
Label caught on label gap sensor. Open top cover. Remove the
label and clean using cleaning card or isopropyl alcohol.
Possible firmware problem.
Printing stops and
indicator lamp
lights orange.
Possible problem with label gap sensor. Perform an autoadjust
in the Test Mode.
Possible media jam.
Possible firmware problem.
Label stuck on
roller.
Open the peel-off mechanism and use fingers to peel away stuck
label while manually rotating the roller. Do not use any sharp
tools! Clean using a cleaning card or a cotton swab moistened
with isopropyl alcohol.
Label taken sensor
does not hold print-
ing until label/tag
has been removed.
Label/tag bent down due to excessive length and/or too thin or
soft media.
Label/tag too short (less than 16 mm/.63 inches).
Label taken sensor or cable defective.
Indicator lamp
flashes red, printing
is interrupted
Overtemperature. Wait for the printer to cool down until the
indicator lamp switches to green and the printing (if halted) is
automatically resumed.