Chapter 6 help, Troubleshooting, Customer service information – GoVideo DHT7000 User Manual

Page 39: Phone, E-mail, Frequently asked questions, 6 - help 33, Help, Chapter 6

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Connections

Getting Sta

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Chapter 6

Help

:: Troubleshooting

Customer Service Information

The FAQs below will help you solve common issues with your DVD System. If you don’t find the answers you need here, you can

contact our Customer Service Department as follows:

Phone

(480) 922-0896 or (800) 736-7679

E-Mail

[email protected]

Web

www.govideo.com or www.sonicblue.com

Frequently Asked Questions

Problem

Solution

No power.

• Make sure the AC power cord is securely connected.

No picture.

• Securely connect video cable.
• Repair or replace damaged video cable.
• Make sure the system is connected to the correct TV input.
• Make sure the video input on the TV is set to view the DVD system.

Picture noise.

• Make sure the disc is not dirty or flawed.
• If the picture output from your system goes through your VCR to get to your TV, the copy-protection signal

applied to some DVD programs could affect picture quality. If you still experience problems even when you

connect your system directly to your TV, try connecting your system to your TV’s S-Video input.

DVD picture does not fill

screen on standard television.

• The aspect ratio of the disc is fixed on your DVD.

Left/right sounds unbalanced

or reversed.

• Make sure speakers and components are correctly and securely connected.
• Adjust balance of speaker levels.

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