Service, Recording modem information – Multi-Tech Systems MT3334ZDX User Manual
Page 48
MT3334ZDX/V Owner's Manual
48
Service
If your tech support specialist decides that service is required, modems
may be sent (freight prepaid) to our factory. Return shipping charges will
be paid by Multi-Tech Systems (within North America).
Include the following with your modem:
•
a description of the problem.
•
return billing and return shipping addresses.
•
contact name and phone number.
•
check or purchase order number for payment if the modem is out of
warranty. (The standard repair charge for this modem is $95. This
price is valid at the time of this publication but could change in the
future. Check with your technical support specialist.)
•
if possible, note the name of the technical support specialist with
whom you spoke.
If you need to inquire about the status of the returned product, be
prepared to provide the serial number of the product sent (see previous
section).
Send modems to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS