Motorola ENTERPRISE DIGITAL ASSISTANT MC70 - Manual (Page 171)

Maintenance and Troubleshooting 8 - 7
Four Slot Ethernet Cradle
Table 8-4 Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
Battery is not
charging. EDA removed from the
cradle too soon. Replace the EDA in the cradle. The standard capacity
battery (1900 mAh) fully charges in less than four hours.
The extended capacity battery (3800 mAh) fully charges in
less than eight hours. Tap
Start > Settings > System > Power
to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
EDA is not inserted
correctly in the cradle. Remove the EDA and reinsert it correctly. Verify charging is
active. Tap
Start > Settings > System > Power to view
battery status.
Ambient temperature of
the cradle is too warm. Move the cradle to an area where the ambient temperature
is between 0
o
C and 35
o
C.
Attempt by the EDA
to ActiveSync failed. EDA removed from the
cradle while the LED
was blinking green. Wait one minute and reinsert the EDA in the cradle. This
allows the cradle to attempt another synchronization.
Using an outdated
version of ActiveSync. Visit http://www.microsoft.com for the latest ActiveSync
software.
ActiveSync on the host
computer has not yet
closed the previous
ActiveSync session. Wait one minute and reinsert the EDA in the cradle. This
allows the cradle to attempt another synchronization.
Incorrect cable
configuration. Ensure the correct cable (Ethernet) is used with the cradle.
Communication
software improperly
configured. Perform setup as described in Chapter 3, ActiveSync .
EDA ActiveSync
disabled or not
configured to accept
network connection. On the EDA, tap Start > ActiveSync > Tools > Options >
Options button. Then, uncheck the Enable PC sync using
this connection: check box.
Host ActiveSync
disabled or not
configured to accept
network connection. On the host computer, check File > Connection Settings >
Allow network (Ethernet) Server Connection with this
desktop computer
.
During
communication, no
data was
transmitted, or
transmitted data was
incomplete. EDA removed from
cradle during
communication. Replace EDA in cradle and retransmit.
EDA has no active
connection. An icon is visible in the status bar if a connection is active.