Return procedure – Moxa Technologies INTELLIO C218 User Manual
Page 93
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Return Procedure
For product repair, exchange or refund, you must:
v
Provide evidence of original purchase
v
Fill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.
v
Obtain a Return Merchandise Authorization (RMA) number from the sales representative or dealer
v
Carefully pack the product in anti-static package, and send it, pre-paid, to the dealer. The RMA
number should show on the outside of the package, and include a description of the problem along
with the return address and telephone number of a technical contact.
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