Metrologic Instruments MS9544 - Manual (Page 33)

29
T ROUBLESHOOTING G UIDE
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
All Interfaces
MS9524/44 Series Troubleshooting Guide
Symptoms Possible Causes Solution
The unit has no
LEDs, beep or
laser.
No power is being
supplied to the unit.
Check the transformer, power
outlet and power strip.
Check to make sure the cable is
plugged into the scanner.
Check to make sure the power
supply is plugged into the
PowerLink cable.
At power up the
unit beeps 3 times. There is a non-
volatile RAM failure.
At power up there
is a continuous
razz tone.
There is a RAM or
ROM failure.
There is a VLD
failure.
The unit emits a
razz tone.
There is a scanning
mechanism failure.
Contact a Metrologic service
representative.
The unit scans,
communicates and
beeps twice.
The same symbol
timeout set too short. Adjust same symbol timeout for
a longer time.
The unit powers up
but does not beep.
The beeper is
disabled and no tone
is selected.
Enable the beeper and select a
tone.
The bar code
symbology being
scanned has not
been enabled.
UPC/EAN, Code 39, interleaved
2 of 5, Code 93, Code 128,
Codabar and PDF are enabled
by default.
Verify that the type of bar code
being read has been selected.
The unit powers
up, but does not
scan and/or beep.
The bar code being
scanned does not
satisfy the configured
criteria for character
length lock or
minimum length.
Verify that the bar code being
scanned falls into the configured
criteria.
The scanner defaults to a
minimum of 3 character bar code.