Appendix b. warranty information, Warranty period, Problem determination – IBM xSeries 235 User Manual
Page 43: Running diagnostics, Appendix, Warranty, Information, Period, Problem, Determination
Appendix
B.
Warranty
information
This
section
contains
information
about
your
warranty
period
and
the
service
and
support
that
are
provided
by
your
warranty.
Warranty
period
The
warranty
period
varies
by
machine
type
and
country
or
region.
Contact
your
place
of
purchase
for
warranty
service
information.
Some
IBM
Machines
are
eligible
for
on-site
warranty
service
depending
on
the
country
or
region
where
service
is
performed.
Prior
to
on-site
warranty
service,
you
are
required
to
go
through
problem
determination
with
an
IBM
service
specialist
call
center
technician.
A
warranty
period
of
3
years
on
parts
and
1
year
on
labor
means
that
IBM
will
provide
warranty
service
without
charge
for:
1.
parts
and
labor
during
the
first
year
of
the
warranty
period
2.
parts
only,
on
an
exchange
basis,
in
the
second
and
third
years
of
the
warranty
period.
IBM
will
charge
you
for
any
labor
it
provides
in
performance
of
the
repair
or
replacement.
The
IBM
Machine
Warranties
Web
site
at
http://www.ibm.com/servers/support/machine_warranties/
contains
a
worldwide
overview
of
the
IBM
Statement
of
Limited
Warranty
for
IBM
Machines,
a
glossary
of
terms
used
in
the
Statement
of
Limited
Warranty,
Frequently
Asked
Questions
(FAQ),
and
links
to
Product
Support
Web
pages.
The
IBM
Statement
of
Limited
Warranty
is
available
from
this
Web
site
in
29
languages
in
Portable
Document
Format
(PDF).
Machine
-
IBM
Eserver
xSeries
235
Type
8671
Country
or
region
Warranty
period
Service
delivery
method
Japan
Parts
-
3
years,
labor
-
1
year
On-site
Worldwide
3
years
On-site
Problem
determination
Prior
to
on-site
warranty
service,
you
are
required
to
go
through
problem
determination
with
an
IBM
service
specialist
call
center
technician.
The
service
specialist
will
run
diagnostic
tests
on
the
hardware
and
check
the
software.
Running
diagnostics
The
IBM
service
specialist
will
help
you
determine
whether
your
equipment
is
functioning
as
specified.
It
might
be
necessary
to
isolate
the
failing
xSeries,
Netfinity
®
,
or
IntelliStation
system;
IBM
component;
or
both
from
any
active
production
environment
to
run
diagnostics
and
perform
defect-isolation
programs.
You
are
responsible
for
making
the
system,
IBM
component,
or
both
available
for
running
diagnostics
and
defect-isolation
programs.
©
Copyright
IBM
Corp.
2005
31