Checking software, Warranty service and support, Warranty – IBM xSeries 235 User Manual
Page 44: Service, Support, Checking, Software
Checking
software
The
IBM
service
specialist
will
help
you
ensure
that
the
correct
BIOS
code,
firmware,
device
drivers,
and
other
supporting
IBM
software
are
installed
and
correctly
configured.
It
might
be
necessary
to
manually
gather
information
about
the
relevant
software
levels
or
run
IBM-approved
utility
programs
to
gather
this
information.
It
might
be
necessary
to
isolate
the
failing
system
from
any
active
production
environment
to
gather
this
information.
You
are
responsible,
with
assistance
from
the
service
specialist,
for
gathering
this
information.
The
IBM
Statement
of
Limited
Warranty
does
not
include
on-site
assistance
with
this
activity.
Warranty
service
and
support
With
the
original
purchase
of
an
IBM
xSeries
or
IntelliStation
system,
you
have
access
to
extensive
service
and
support.
During
the
IBM
Machine
warranty
period,
you
may
call
IBM
or
your
reseller
for
problem-determination
assistance
under
the
terms
of
the
IBM
Statement
of
Limited
Warranty.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
IBM
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
IBM
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service,
either
on-site
or
at
an
IBM
service
center
as
determined
by
IBM.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
shipped
from
IBM.
In
those
instances,
IBM
will
make
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
v
Customer
replaceable
units
(CRUs)
-
Some
parts
of
IBM
servers
are
designated
as
customer
replaceable
units.
IBM
ships
CRUs
to
you
for
replacement
by
you.
CRUs
include
keyboards,
monitors,
memory,
diskette
drives,
hard
disk
drives,
and
mice
(this
list
is
not
inclusive
of
all
CRUs).
The
following
items
are
not
covered
under
warranty
service:
v
Replacement
or
use
of
non-IBM
parts.
All
IBM
parts
contain
a
7-character
identification
in
the
format
IBM
FRU
XXXXXXX.
v
Identification
of
software
problem
sources.
v
Installation
of
customer
replaceable
units
(CRUs).
v
Installation
and
configuration
of
BIOS
code,
firmware,
or
device
drivers
that
are
designated
as
customer
installable.
See
the
IBM
Statement
of
Limited
Warranty
for
a
full
explanation
of
IBM
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
Please
have
the
following
information
ready
when
you
call:
v
The
machine
type
and
model
of
your
IBM
hardware
product
(if
available)
v
Serial
numbers
of
your
IBM
hardware
products
v
A
description
of
the
problem
v
The
exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
32
IBM
xSeries
235
Type
8671:
User’s
Guide