IBM xSeries 235 User Manual
Page 47
During
the
warranty
period,
IBM
or
your
reseller,
if
approved
by
IBM
to
provide
warranty
service,
provides
without
charge
certain
types
of
repair
and
exchange
service
to
keep
Machines
in,
or
restore
them
to,
conformance
with
their
Specifications.
IBM
or
your
reseller
will
inform
you
of
the
available
types
of
service
for
a
Machine
based
on
its
country
of
installation.
At
its
discretion,
IBM
or
your
reseller
will
1)
either
repair
or
exchange
the
failing
Machine
and
2)
provide
the
service
either
at
your
location
or
a
service
center.
IBM
or
your
reseller
will
also
manage
and
install
selected
engineering
changes
that
apply
to
the
Machine.
Some
parts
of
IBM
Machines
are
designated
as
Customer
Replaceable
Units
(called
“CRUs”),
e.g.,
keyboards,
memory,
or
hard
disk
drives.
IBM
ships
CRUs
to
you
for
replacement
by
you.
You
must
return
all
defective
CRUs
to
IBM
within
30
days
of
your
receipt
of
the
replacement
CRU.
You
are
responsible
for
downloading
designated
Machine
Code
and
Licensed
Internal
Code
updates
from
an
IBM
Internet
Web
site
or
from
other
electronic
media,
and
following
the
instructions
that
IBM
provides.
When
warranty
service
involves
the
exchange
of
a
Machine
or
part,
the
item
IBM
or
your
reseller
replaces
becomes
its
property
and
the
replacement
becomes
yours.
You
represent
that
all
removed
items
are
genuine
and
unaltered.
The
replacement
may
not
be
new,
but
will
be
in
good
working
order
and
at
least
functionally
equivalent
to
the
item
replaced.
The
replacement
assumes
the
warranty
service
status
of
the
replaced
item.
Many
features,
conversions,
or
upgrades
involve
the
removal
of
parts
and
their
return
to
IBM.
A
part
that
replaces
a
removed
part
will
assume
the
warranty
service
status
of
the
removed
part.
Before
IBM
or
your
reseller
exchanges
a
Machine
or
part,
you
agree
to
remove
all
features,
parts,
options,
alterations,
and
attachments
not
under
warranty
service.
You
also
agree
to
1.
ensure
that
the
Machine
is
free
of
any
legal
obligations
or
restrictions
that
prevent
its
exchange;
2.
obtain
authorization
from
the
owner
to
have
IBM
or
your
reseller
service
a
Machine
that
you
do
not
own;
and
3.
where
applicable,
before
service
is
provided:
a.
follow
the
problem
determination,
problem
analysis,
and
service
request
procedures
that
IBM
or
your
reseller
provides;
b.
secure
all
programs,
data,
and
funds
contained
in
a
Machine;
c.
provide
IBM
or
your
reseller
with
sufficient,
free,
and
safe
access
to
your
facilities
to
permit
them
to
fulfill
their
obligations;
and
d.
inform
IBM
or
your
reseller
of
changes
in
a
Machine’s
location.
IBM
is
responsible
for
loss
of,
or
damage
to,
your
Machine
while
it
is
1)
in
IBM’s
possession
or
2)
in
transit
in
those
cases
where
IBM
is
responsible
for
the
transportation
charges.
Neither
IBM
nor
your
reseller
is
responsible
for
any
of
your
confidential,
proprietary
or
personal
information
contained
in
a
Machine
which
you
return
to
IBM
or
your
reseller
for
any
reason.
You
should
remove
all
such
information
from
the
Machine
prior
to
its
return.
Limitation
of
Liability:
Circumstances
may
arise
where,
because
of
a
default
on
IBM’s
part
or
other
liability,
you
are
entitled
to
recover
damages
from
IBM.
In
each
such
instance,
regardless
of
the
basis
on
which
you
are
entitled
to
claim
damages
from
IBM
(including
fundamental
breach,
negligence,
misrepresentation,
or
other
Appendix
B.
Warranty
information
35