Inter-Tel 8690 - Manual (Page 36)

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Inter-Tel ® Model 8690 Endpoint User Guide
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Viewing Diagnostic Options
Diagnostic options include disk space, log to file, log extended information, and SIP
Outbound Proxy.
To view diagnostic options:
1. Tap - Advanced - Options . Enable or disable the following options:
• Max disk space: Enter the maximum amount of disk space in kilobytes
(KB) that you want to allocate for diagnostic files on the Windows CE .NET
subsystem.
• Log to file: Diagnostics are logged to a file stored in the My Computer
folder on the endpoint. This option is enabled by default.
• Log extended information: Additional diagnostic information is logged.
This option is usually enabled for troubleshooting. Enabling this option may
affect performance.
• SIP Outbound Proxy: If a SIP proxy is required between your endpoint and
the phone system, enter the SIP proxy address here. This would typically be
used when your endpoint resides in a remote office, and you would enter the
address of the Inter-Tel Proxy Office server.
2. Tap OK in the upper-right corner of the Options dialog box to apply the setting.
Displaying the SIP Diagnostics Message Box
The SIP Diagnostic message box shows the current state of the SIP IM registration
and the SIP subscriptions for presence, alerts, call-state changes, and message-waiting
indication. If any of these display as “Failed,” you will have problems with the related
functional area of the product. If this happens, contact your system administrator for
assistance.
This message box also shows SIP message details that have been sent and received by
the portal. This information may be useful for technical support personnel in trouble-
shooting SIP-related problems.
To display the SIP Diagnostics message box: Tap - Advanced - SIP Diagnostics .
NOTE
This file is lost if you reset the endpoint. If you are asked to
provide this file to technical support, either copy the file off of
the endpoint or to the Mounted Volume folder (see
page 2 ).