Inter-Tel 8690 - Manual (Page 49)

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Inter-Tel ® Model 8690 Endpoint User Guide
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Placing an Off-Hook Voice Announce (OHVA)
An Off-Hook Voice Announce (OHVA) connects you to a subscriber’s speakerphone
while the subscriber is on another call. This allows the subscriber to speak and listen
to you while on the active call.
*
The subscriber’s extension does not have to be busy
to place an OHVA—you can also place an OHVA while the extension is idle.
If the called subscriber is on a handsfree call or on a call while using a headset, you
are camped-on to the extension until the call is terminated. The subscriber will then
receive the OHVA as an incoming call.
To place an OHVA:
1. Tap .
If the extension is busy, you are automatically connected.
If the extension is idle, dial the extension number.
Confirmation notices briefly appear on both endpoints.
2. Place the voice announce. The called party hears the announcement over the
external speaker.
Queuing for a Subscriber
If a called extension is busy, queuing for the subscriber notifies you with a callback
when all endpoints assigned to the subscriber are idle and when the subscriber’s status
is available for calls. The system calls you when the subscriber is available.
To queue for the subscriber (do one of the following):
• From the Active Calls view, tap Queue ( see page 31 ) .
• From the endpoint interface, tap QUEUE .
• From the Outbound Communication dialog box, tap Queue (see page 58 ).
To cancel the queue: Answer the callback, and then hang up.
* OHVA may or may not be enabled for your system. Shared (forked) extensions cannot use OHVA. Con-
tact your system administrator for more information.
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OHVA TO JOHN
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