Getting information, help, and service, Before you call, Using the documentation – IBM Partner Pavilion DS4100 User Manual
Page 29: Web sites, Getting, Information, Help, Service, Xxvii, Before
Getting
information,
help,
and
service
If
you
need
help,
service,
or
technical
assistance
or
just
want
more
information
about
IBM
products,
you
will
find
a
wide
variety
of
sources
available
from
IBM
to
assist
you.
This
section
contains
information
about
where
to
go
for
additional
information
about
IBM
and
IBM
products,
what
to
do
if
you
experience
a
problem
with
your
IBM
Eserver
xSeries
™
or
IntelliStation
system,
and
whom
to
call
for
service,
if
it
is
necessary.
Before
you
call
Before
you
call,
make
sure
that
you
have
taken
these
steps
to
try
to
solve
the
problem
yourself:
v
Check
all
cables
to
make
sure
that
they
are
connected.
v
Check
the
power
switches
to
make
sure
that
the
system
is
turned
on.
v
Use
the
troubleshooting
information
in
your
system
documentation
and
use
the
diagnostic
tools
that
come
with
your
system.
v
Check
for
technical
information,
hints,
tips,
and
new
device
drivers
at
the
following
Web
site:
v
Use
an
IBM
discussion
forum
on
the
IBM
Web
site
to
ask
questions.
You
can
solve
many
problems
without
outside
assistance
by
following
the
troubleshooting
procedures
that
IBM
provides
in
the
online
help
or
in
the
documents
that
are
provided
with
your
system
and
software.
The
information
that
comes
with
your
system
also
describes
the
diagnostic
tests
that
you
can
perform.
Most
xSeries
and
IntelliStation
systems,
operating
systems,
and
programs
come
with
information
that
contains
troubleshooting
procedures
and
explanations
of
error
messages
and
error
codes.
If
you
suspect
a
software
problem,
see
the
information
for
the
operating
system
or
program.
Using
the
documentation
Information
about
the
xSeries
or
IntelliStation
system
and
preinstalled
software,
if
any,
is
available
in
the
documents
that
come
with
your
system.
This
includes
printed
documents,
online
documents,
readme
files,
and
help
files.
See
the
troubleshooting
information
in
your
system
documentation
for
instructions
on
how
to
use
the
diagnostic
programs.
The
troubleshooting
information
or
the
diagnostic
programs
might
tell
you
that
you
need
additional
or
updated
device
drivers
or
other
software.
Web
sites
IBM
maintains
pages
on
the
World
Wide
Web
where
you
can
get
the
latest
technical
information
and
download
device
drivers
and
updates.
v
For
DS4000
information,
go
to
the
following
Web
site:
The
support
page
has
many
sources
of
information
and
ways
for
you
to
solve
problems,
including:
–
Diagnosing
problems
using
the
IBM
Online
Assistant
–
Downloading
the
latest
device
drivers
and
updates
for
your
products
–
Viewing
frequently
asked
questions
(FAQ)
–
Viewing
hints
and
tips
to
help
you
solve
problems
–
Participating
in
IBM
discussion
forums
–
Setting
up
notification
of
technical
updates
about
your
products
About
this
document
xxvii