Troubleshooting (continued) – JVC VN-V686WPU User Manual
Page 116
116
Symptom
Causes and Countermeasures
Reference
Page
TCP images cannot be
played back
The maximum number of images that can be sent
by VN-V686WPU via TCP is 20, and up to 20 built-
in viewers can be connected to each VN-V686WPU
unit.
Make use of multicast for monitoring when the
number of areas exceeds the above number.
VN-V686WPU allows multicast transmission of
JPEG and MPEG4 one stream at a time.
Unable to receive alarm
notification using the
computer via TCP/UDP
Data may be blocked by the WindowsXP firewall.
When this occurs, perform the following to allow it to
pass through.
Double-click [Windows Firewall] under [Start]-
[Control Panel], click the [Add Port…] button under
the Exception tab, and register the port number to
be allowed through the firewall in the Port Number
field. Enter an arbitrary character string in the name
field.
^
Power is turned off but it is
disconnected once the
camera rotates.
Are the transporting tape and cushioning material
removed?
BRemove the transporting tape and cushioning
material.
Characters of the file name
registered in the FTP server
are garbled
When double-byte characters are to be used for the
file name, make use of an FTP server for which the
character code is EUC-JP.
The MPEG4 Viewer screen
appears in black
When DirectX 9.x or Windows Media Player 9.x is
installed on the computer, the video image screen
appears in black.
[Countermeasure]
To use the built-in MPEG4 Viewer of VN-V686WPU,
install “ffdshow” that is open source codec. You can
download “ffdshow” from the Internet.
^
ACaution : The fan(T) is
stopped
B appears on the
screen.( T denotes number)
There is an error in the internal cooling fan or
heating fan.
BWrite down the displayed text of
ACaution : The
fan(T) is stopped
B and consult your nearest JVC
dealer. Turn off the power of this camera
beforehand.
^
The camera pans
automatically
When [Auto Cleaning] is set to
AOnB, this is not an
abnormality. Check the settings.
VN-V686WPU_EN.book Page 116 Friday, February 8, 2008 5:20 PM