Document Outline

• About these Operating Instructions
• Important Notes
  • Labels
• Basic Usage Instructions
  • The optiPoint 410economy/standard control panel
  • How to use this user guide
  • Display
  • How to activate functions
    • ... directly
    • ... via the Service Menu
    • ... using a function key
  • Which functions can be used?
    • Basic and enhanced functions
    • Additional multiline and group functions
    • Additional executive/secretary functions (not used in US)
    • Optional main menu
  • How to make best use of your telephone
• Making Calls – Basic Functions
  • Answering calls
    • Answering a call with the handset
    • Answering a call via the speaker key (speakerphone)
      • Ending the call:
      • Notes for speakerphone mode:
  • Switching to speakerphone
  • Switching to the handset
  • Open listening
    • To activate:
    • To deactivate:
  • Making Calls
    • Dialing with the handset off-hook
      • The called party is busy or does not answer:
    • Dialing with the handset on-hook
      • The called party answers. The call is on your speaker:
      • The called party is busy or does not answer:
  • Ending the call
  • Saved number redial
    • The other party answers:
  • Last number redial
    • The other party answers:
  • Making a second call (consultation)
    • Alternating between two calls (toggling)
      • To switch to the waiting party:
      • Release the present call – return to the other call:
      • Setting up a conference call:
    • Transferring a call
      • Extending the call with prior announcement:
      • Extending the call without prior announcement:
  • Call Forwarding
    • Using call forwarding
    • Station fixed forwarding
      • Programming/changing a forwarding destination
      • Activating/deactivating station fixed forwarding
      • Deactivating station fixed forwarding in the idle menu
      • Activating and deactivating with call forwarding key
      • Deleting the destination for station fixed forwarding
    • Station variable forwarding
      • Selection of a station variable forwarding type
      • Programming/changing the forwarding destination
      • Deleting a forwarding destination
      • Activating station variable forwarding
      • Deactivating station variable forwarding
      • Checking forwarding
      • Deactivating station variable forwarding in the idle menu
  • Using the callback function
    • Storing a callback request
    • Answering a callback request
    • Rejecting a callback request
    • Checking/cancelling saved callback requests
      • Canceling an entry that is displayed:
      • Ending:
  • Saving Repertory Dialing Numbers on a Key
    • Store/process on destination dial number
      • Enter the number with pause (example)
      • just delete the existing number
      • Store entry
      • If you have mistyped the entry:
      • Quit function without change
    • Storing a number for redialing
      • Storing a caller’s number or a number thathasbeendialed
      • Storing any number
    • Dialing with repertory keys
      • The other party answers:
  • Telephone settings
    • Adjusting the ringer volume
    • Adjusting the ringer pitch
    • Setting the volume of the alerting tone
    • Adapting the speakerphone function to the acoustics of your room
    • Adjusting the angle of the display
    • Adjusting the display contrast
    • Selecting the language for user prompts (displays)
      • Selecting a language:
• Making Calls – Convenience Functions
  • Answering Calls
    • Group call and pickup
      • Telephone in the idle state:
      • In the course of a call:
      • Ending the waiting call – back to the first:
    • Picking up a specific call
      • Having the number of the called station displayed
    • Taking a call in a hunt group
    • Incoming call on loudspeaker (speakercall 2-way)
      • Activating/deactivating stop voice calling
  • Dialing/Making Calls
    • Using a call list (missed calls)
      • Viewing the call log
      • Dialing a number from the call log
      • Deleting an entry from the call log
    • Speed-dial
      • Dialing with individual speed dialing numbers
      • Dialing with system speed dialing numbers
    • Using the mailbox
      • Retrieval from mailbox
      • Answering a callback request
      • Deleting mailbox entries
      • Terminating mailbox retrieval:
      • Using the mailbox function (optional)
    • Direct call to a colleague via loudspeaker (voice calling)
  • During a Call
    • Using the call waiting function
    • Activating/deactivating call waiting
    • Answering the waiting call
      • Ending the waiting call, retrieving the first call:
    • Using the switchover button
      • Waiting call
      • Toggling
      • Consultation
      • Group call
    • Re-indication
    • Group park and retrieval of call
      • Parking the call:
      • Retrieving the call:
    • Station controlled conference
      • Setting up a conference
      • Starting a conference from a single call
      • Setting up a conference from a consultation call
      • Setting up a conference from a waiting call
      • Expanding the conference
      • Calling and adding another user
      • Expanding the conference from a consultation call
      • Accepting a waiting call and adding it to the conference
      • Transferring the conference
    • During the conference
      • Viewing member information
      • Disconnecting the last member added
      • Putting the conference on hold
    • Entering commands with tone dialing (DTMFsuffix dialing)
  • System-wide parking
    • Parking a call automatically and taking it at a later date
      • Parking
      • Taking a parked call
    • Parking a call manually and then taking it at a later date
      • Parking via the keypad
      • Parking via a repertory key
      • Parking via "system parking" (only telephones without a display)
    • Taking a parked call
      • Via the keypad
      • Via the repertory key
      • Via "system parking" (only for telephones with no display)
    • Parking is not possible
      • Automatic parking
      • Manual parking
  • If You Cannot Reach a Destination
    • Camping on a colleague’s call
    • Overriding a colleague’s call (intrude)
  • Using HiPath4000 as an intercommunication system
    • System-wide voice calling
      • Voice calling to a variable destination
      • Voice calling to a fixed destination
    • Voice calling in a group
      • Voice calling to a variable destination
      • Voice calling to a fixed destination (usingrepertorykey)
      • Two-way voice calling to a variable destination
      • Two-way voice calling to a fixed destination (onrepertory key)
    • Announcement to all members of a line group
  • Using call forwarding
    • Activating and deactivating forwarding using features settings
    • System call forwarding
    • Call forwarding via code numbers
      • Programming and activating call-forwarding
      • Activating fixed call-forwarding
      • Lift the handset.
      • Deactivate call-forwarding
      • Lift the handset.
    • Call-forwarding via call-forwarding key
      • Programming and activating fixed call forwarding
      • Lift the handset.
      • Switching off fixed call forwarding
      • Switching fixed call forwarding on again
      • Clearing fixed call forwarding
  • Delayed call-forwarding
  • Forwarding calls for a different terminal
    • Storing a destination for another telephone/activating call forwarding
    • Storing a destination for fax, PC or busy/ activating call forwarding
    • Checking/deactivating call forwarding foranother telephone
      • To deactivate:
      • To check:
    • Checking/deactivating call forwarding forfax, PC or busy
      • To deactivate:
      • To check:
    • Changing call forwarding for another terminal
• Saving Functions and Appointments
  • Saving individual speed dialing numbers
  • Saving a function on a key
  • Appointments Function
    • Creating timed reminders
      • Cancelling a saved reminder:
    • Timed reminders
• Making project calls
  • Setting up a project call
  • Call duration display (cost display)
• Private Sphere/Security
  • Activating/deactivating do not disturb
  • Suppressing your number on called party’s display
  • Malicious call holding
  • Locking your telephone
    • Preventing unauthorized dialing:
    • Enabling the telephone again:
• Using Other Functions
  • Using a different telephone in the same way as your own
  • Logging on to a different telephone
    • Identifying yourself with PIN and dialing
      • Entering the PIN for your own HiPath4000 system:
      • Entering the PIN for another HiPath4000 system area within the integrated network:
      • Dialing after (successful) identification:
      • Call forwarding - follow me after successful identification
  • Deactivating identification at the other telephone
• Making multiline calls
  • Using line keys
    • The different states of line key lamps
  • Preview
    • Activating the preview function
    • Deactivating the preview function
  • Taking calls on line keys
    • Taking calls in the order offered
    • Taking calls with priority
  • Activating/deactivating ringer
    • With the Ringer Cutoff key configured:
    • Via the program/service key:
  • Dialing with line keys
    • Dialing with automatic line seizure:
    • Dialing with selectable line seizure:
  • Identifying the line used
    • With the Show Used Line key configured:
    • Via the program/service key:
  • Alternating between different lines
    • Ending a call on a line key
    • Adding another party to a line (conference)
  • With automatic privacy configured
    • Allow bridging
      • With the privacy key configured:
      • Via the program/service key:
    • Preventing bridging
      • With the privacy key configured:
      • Via the program/service key:
    • Terminating a connection on a line key
  • Holding a call on a line key and retrieving it
    • Placing on hold:
    • Retrieving the call:
  • Holding a call on a line key exclusively and retrieving it
    • Placing on hold:
    • Retrieving the call:
  • Picking up a held call
  • Forwarding calls for lines
    • Storing and activating station variable callforwarding for a line
      • With the call forwarding key:
      • Via the program/service key:
    • Storing and activating a station fixed call forwardingdestination for a line
    • Reactivating station fixed call forwarding for a line (without storing a different destination)
      • With the call forwarding key:
      • Via the program/service key:
    • Cancelling the station fixed call forwarding destination
    • Deactivating call forwarding for a line
      • With the call forwarding key:
      • Via the program/service key:
• Making calls in an executive/secretary team (notusedinUS)
  • Calling executive or secretary’s office
    • The lamp statuses of direct station selection (DSS) keys
    • Making a call to the executive/secretary
      • Lamp is not lit – the secretary is not making a call:
      • Lamp is lit – the secretary is making a call:
  • Taking a call for the executive in the secretary’s office
    • Taking a call for the executive during a call in progress
      • Terminating the call – returning to the first call:
  • Extending a call to the executive
    • Extending the call with prior announcement:
    • Extending the call without prior announcement:
  • Forwarding calls directly to the executive
    • To activate:
    • To deactivate:
  • Taking a call on the executive’s telephone
  • Taking calls for other executive/ secretaryteams
  • Using second telephone for executive
    • Parking a call at the first telephone:
    • Retrieving a call at the second telephone:
  • Activating/deactivating call waiting for executive
  • Using the call signal function
  • Designating a deputy for the secretary
    • To activate deputy:
    • To deactivate deputy:
  • Calling a station directly
    • The lamp statuses of direct station selection (DSS) keys
    • Calling a direct station selection (DSS) user
      • The lamp is not lit – the user is not making a call:
      • The lamp is lit – the user is making a call:
    • Taking a call for a direct station selection (DSS) user
  • Temporarity removing station from hunt group/ addingstationtohuntgroup
• Checking the telephone
  • Checking its functionality
  • Checking the assignment of functions to keys
  • Dealing with error messages on the display
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
    • Possible cause:
    • Possible response:
  • Who to contact if a problem occurs
• Labeling, documentation and accessories
  • Labeling Key Fields (not used in US)
  • Attaching a Station Number Label (not valid for US)
  • Documentation
• Advice for users
  • Care of the telephone
  • Troubleshooting
    • There is no response after a key has been pressed:
    • No ringing tone when an incoming call is received:
    • You cannot dial a number:
    • The time shown on the display is not correct:
    • All other faults:
• Index
• Important functions at a glance
• Maximum Service Menu functions available