SMC Networks SpacePC 1232 Series - Manual (Page 73)

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¾ Phone: 801-483-1533
¾ Fax: 801-483-1523
If you have a sales question, please contact your local Parvus Sales Representative or the
Regional Sales Office for your area.
Additional and latest information is available at Parvus website:
http://www.parvus.com
Returning For Service
Before returning any of Parvus' products, you must contact Parvus and obtain a Returned
Material Authorization (RMA) number.
Note. You must have the RMA number in order to return any product for any reason!
The following information is needed to expedite the shipment of a replacement to you:
¾ Your company name and address for invoice
¾ Shipping address and phone number
¾ Product I.D. number
¾ The name of a technically qualified individual at your company familiar with the mode of
failure on the board
¾ A detailed description of the problem and of the current configuration including OS and
software loaded.
If the unit is out of warranty, service is available at a predesignated service charge. Contact
Parvus for pricing and please supply a purchase order number for invoicing the repair. Pack the
board in anti-static material and ship in a sturdy cardboard box with enough packing material to
adequately cushion it.
Warning! Any product returned to Parvus improperly packed will immediately void the
warranty for that particular product!