Sony KD-34XBR970 - Manual (Page 57)

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KD-34XBR970
2-671-222-21(1)
Contacting Sony
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only),
or visit http://www.sony.com/TVsupport.
Before calling Sony customer support or visiting our website, please
write down the model and serial numbers of your TV. You’ll find this
information on the front cover of this manual.
Troubleshooting
Remote Control
Channels
Problem Possible Remedies
Remote control
does not operate ❏ The batteries could be weak. Replace the batteries.
❏ Check the orientation of the batteries.
❏ Press the TV FUNCTION button. You may have inadvertently pressed the
SAT/CABLE FUNCTION button, which changes the remote control to SAT or
CABLE mode.
❏ Make sure the TV’s power cord is connected securely to the wall outlet.
❏ Locate the TV at least 3-4 feet away from fluorescent lights.
Cannot change channels
with the remote control ❏ If you are using the TV to change channels, first press the TV FUNCTION
button.
❏ If you are using another device to change channels, be sure to press the
FUNCTION button for that device. For example, if you are using your cable
box to change channels, be sure to press the SAT/CABLE FUNCTION button.
Remote control
does not operate non-Sony
video equipment ❏ If you replaced the batteries to the remote recently, the code numbers for
the video equipment may need to be reset.
❏ There may be more than one code for the equipment that you are
attempting to operate.
❏ There is a possibility that some non-Sony equipment cannot be operated by
your Sony TV remote.You may need to use the equipment’s original
remote control.
Problem Possible Remedies
Cannot receive upper
channels (UHF) when
using an antenna ❏ Use Auto Program in the Channel Settings to add receivable channels that are
not presently in the TV’s memory (see page 40).
Cannot receive any
channels when using
cable TV ❏ Use Auto Program in the Channel Settings to add receivable channels that are
not presently in the TV’s memory (see page 40).
Cannot receive or select
channels ❏ Use Auto Program in the Channel Settings to add receivable TV channels that
are not presently in TV memory (see page 40).