Lenovo 3000 J - Manual (Page 37)

Chapter 4. Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about products manufactured by Lenovo, you will find a wide variety of
sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo, products
manufactured by Lenovo, what to do if you experience a problem with your
computer, and whom to call for service should it be necessary.
Getting information
Information about your computer and preinstalled software, if any, is available
in the documentation that comes with your computer. That documentation
includes printed books, online books, README files, and help files. In
addition, information about the products Lenovo manufactures is available on
the World Wide Web.
On the World Wide Web, the Lenovo Web site has up-to-date information
about Personal Computer products and support. The address for the Personal
Computing home page is http://www.lenovo.com/think.
You can find support information for your products, including supported
options, at http://www.lenovo.com/support.
Getting help and service
If you have a problem with your computer, you will find a wide variety of
sources available to help you.
Using the documentation and diagnostic programs
Many computer problems can be solved without outside assistance. If you
experience a problem with your computer, the first place to start is the
troubleshooting information in your computer documentation. If you suspect a
software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.
Most computers and servers come with a set of diagnostic programs that you
can use to help you identify hardware problems. See the troubleshooting
information in your computer documentation for instructions on using the
diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. Lenovo
maintains pages on the World Wide Web where you can get the latest technical
© Lenovo 2005. Portions © IBM Corp. 2005. 19