Calling for service, Telephone numbers, Calling – Lenovo 3000 J User Manual
Page 38: Service, Telephone, Numbers
information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
http://www.lenovo.com/support
and
follow
the
instructions.
Calling
for
service
If
you
have
tried
to
correct
the
problem
yourself
and
still
need
help,
during
the
warranty
period,
you
can
get
help
and
information
by
telephone
through
the
Customer
Support
Center.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
Hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller,
if
authorized
by
Lenovo,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered:
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
nonwarranted
Lenovo
parts.
v
Identification
of
software
problem
sources.
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade.
v
Changes,
modifications,
or
upgrades
to
device
drivers.
v
Installation
and
maintenance
of
network
operating
systems
(NOS).
v
Installation
and
maintenance
of
application
programs.
Refer
to
your
Statement
of
Limited
Warranty
for
a
full
explanation
of
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
If
possible,
be
at
your
computer
when
you
call.
Please
have
the
following
information
ready:
v
Machine
type
and
model
v
Serial
numbers
of
your
hardware
products
v
Description
of
the
problem
v
Exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
Telephone
numbers
For
a
list
of
Service
and
Support
phone
numbers,
see
Phone
numbers
are
subject
to
change
without
notice.
For
the
most
current
phone
numbers,
go
to
http://www.lenovo.com/support
and
click
Support
phone
list
.
If
the
number
for
your
country
or
region
is
not
listed,
contact
your
Lenovo
reseller
or
Lenovo
marketing
representative.
20
Quick
Reference