Windows troubleshooting, Lacie d2 quadra, User manual – LaCie FireWire 800 User Manual

Page 36: Problem question solution

background image

LaCie d2 Quadra

• D








User Manual

page 36

Windows Troubleshooting




The drive is not recog-
nized by the computer.

Is there an icon for the drive in
My Computer?

Go into

My Computer and look for an icon and drive letter as-

signed to the LaCie drive. If the drive does not appear, follow the rest
of the Troubleshooting tips to isolate the problem.

Does your computer’s con-
figuration meet the minimum
system requirements for use
with this drive?

See section

1.2. Minimum System Requirements

for more information.

Is the drive’s power supply
connected and turned on?

Make sure that the power supply is properly connected (see section

2.1. Turning the Drive On

), that the drive has been turned on by press-

ing the On/Off/Auto button the back of the drive, and that the outlet
the power supply is connected to is also turned on.

Did you follow the correct
installation steps for the spe-
cific interface and operating

Review the installation steps in section

2.2. Connecting the Interface



Are both ends of the FireWire,
eSATA or USB cables firmly

Check both ends of the FireWire, eSATA or USB cables and make sure
that they are fully seated in their respective ports. Try disconnecting the
cables, waiting 10 seconds, and then reconnecting them. If the drive is
still not recognized, restart your computer and try again.

Is there a conflict with other
device drivers or extensions?

Contact LaCie Technical Support for help.

FireWire 800 does not
work under Windows

Have you installed the Win-
dows 2000 Service Pack 4?

In order to operate FireWire 800 devices under Windows 2000, the
Service Pack 4 update must be installed. This is a free download of-
fered on Microsoft’s website.

The drive is working

Are there other USB, eSATA or
FireWire devices connected to
the same port or hub?

Disconnect any other USB, eSATA or FireWire devices and see if the
drive’s performance increases.

The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.

Is the drive connected to a
USB port on your computer, or
to a USB hub?

If your drive is connected to a USB 1.1 port or hub, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed USB
2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate
at the slower USB 1.1 transfer rates.

Is the drive connected to a Hi-
Speed USB 2.0 port on your

Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install
the drivers and re-install them.

Does your computer or oper-
ating system support Hi-Speed
USB 2.0?

See section

1.2. Minimum System Requirements