Software does not install ............................................................................................................................ 66
Page does not print .................................................................................................................................... 67
Solving printer communication problems.................................................................................................... 68
Understanding Warning levels.................................................................................................................... 68
Removing and reinstalling the software...................................................................................................... 68
Enabling the USB port ................................................................................................................................ 69
Wireless troubleshooting...................................................................................................................69
How do I find out what type of security my network is using? .................................................................... 69
Wi-Fi indicator light is orange ..................................................................................................................... 70
Wi-Fi indicator light is blinking orange during installation ........................................................................... 70
Wi-Fi indicator light is not lit........................................................................................................................ 72
Check your security keys............................................................................................................................ 74
Printer is configured correctly, but cannot be found on the network........................................................... 74
Wireless network printer does not print ...................................................................................................... 75
Wireless printer is no longer working.......................................................................................................... 76
Changing wireless settings after installation............................................................................................... 77
Resetting an internal wireless print server to factory default settings......................................................... 77
Network printer does not show up in the printer selection list during installation ....................................... 78
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only) ....................................................................................................................................................... 78
Checking your network name (Windows users only).................................................................................. 79
Ping the access point ................................................................................................................................. 79
Ping the printer ........................................................................................................................................... 80
Run the Wireless Setup Utility (Windows users only)................................................................................. 80
Changing wireless settings after installation (Windows users only) ........................................................... 81
Check printer ports (Windows users only).................................................................................................. 81
Print troubleshooting..........................................................................................................................81
Partial document or photo prints................................................................................................................. 81
Improving print quality ................................................................................................................................ 81
Poor text and graphic quality ...................................................................................................................... 82
Poor quality at the edges of the page......................................................................................................... 83
Print speed is slow...................................................................................................................................... 83
Skewed print............................................................................................................................................... 84
Photo smudges........................................................................................................................................... 84
Checking the print cartridges...................................................................................................................... 84
Ink levels seem incorrect ............................................................................................................................ 84
Ink levels seem to go down too quickly ...................................................................................................... 85
A blank or incorrect page prints.................................................................................................................. 85
Characters on printout are missing or unexpected..................................................................................... 85
Colors on printout are faded or differ from colors on the screen ................................................................ 86
Glossy photo paper or transparencies stick together ................................................................................. 86
Page prints with different fonts ................................................................................................................... 86
Print is too dark or smudged....................................................................................................................... 87
Printed characters are improperly formed or are not aligned correctly....................................................... 87
Printouts have alternating bands of light and dark print ............................................................................. 87
Transparencies or photos contain white lines ............................................................................................ 88
Vertical straight lines are not smooth ......................................................................................................... 88
6
