White lines appear in graphics or solid black areas ................................................................................... 88
Checking the printer status......................................................................................................................... 89
Checking printer readiness......................................................................................................................... 89
Checking the Spool Settings for banner printing ........................................................................................ 90
Resolving font problems ............................................................................................................................. 90
Printer is busy printing another job ............................................................................................................. 91
Ready or Busy Printing is listed as the status ............................................................................................ 91
Printing a test page..................................................................................................................................... 91
Test page does not print............................................................................................................................. 92
Cable is not connected, is loose, or is damaged ........................................................................................ 92
Printer is plugged in but does not print ....................................................................................................... 93
Printer is trying to print to File..................................................................................................................... 93
Printer cannot communicate with computers over peer-to-peer network ................................................... 93
Printer is not able to communicate with the computer................................................................................ 95
Wrong printer is attached ........................................................................................................................... 95
Printer is out of paper ................................................................................................................................. 95
Updating the printer software ..................................................................................................................... 95
Bidirectional communication is not established .......................................................................................... 95
Experiencing poor quality or incorrect output ............................................................................................. 96
Cannot print from a memory card or flash drive ......................................................................................... 96
Cannot print from digital camera using PictBridge ..................................................................................... 96
Partial photo prints when using a PictBridge-enabled digital camera......................................................... 97
Jams and misfeeds troubleshooting..................................................................................................97
Paper jam in the printer .............................................................................................................................. 97
Paper jam in the paper support .................................................................................................................. 97
Paper jam in the duplex unit ....................................................................................................................... 98
Paper or specialty media misfeeds............................................................................................................. 99
Printer does not feed paper, envelopes, or specialty media....................................................................... 99
Banner paper jams ................................................................................................................................... 100
Paper continues to jam............................................................................................................................. 100
Duplex unit does not operate correctly ..................................................................................................... 101
Cartridge carrier jam................................................................................................................................. 101
Memory card troubleshooting..........................................................................................................102
Memory card cannot be inserted .............................................................................................................. 102
Nothing happens when memory card is inserted ..................................................................................... 102
Photos do not transfer from a memory card across a wireless network................................................... 103
Error messages on the computer screen........................................................................................104
Clearing error messages .......................................................................................................................... 104
Left/Right Cartridge Missing ..................................................................................................................... 104
Communication not available ................................................................................................................... 104
General Printing Problem ......................................................................................................................... 105
Ink Low ..................................................................................................................................................... 105
Out of Memory.......................................................................................................................................... 105
Out of Paper ............................................................................................................................................. 105
Fixing a printing failure ............................................................................................................................. 105
Print File Error .......................................................................................................................................... 106
7
