Confidential and other held jobs do not print – Lexmark 280 User Manual

Page 177

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C

HECK

TO

SEE

IF

THE

STANDARD

EXIT

BIN

IS

FULL

Remove the stack of paper from the standard exit bin.

C

HECK

TO

SEE

IF

THE

PAPER

TRAY

IS

EMPTY

Load paper in the tray.

M

AKE

SURE

THE

CORRECT

PRINTER

SOFTWARE

IS

INSTALLED

Verify that you are using the correct printer software.

If you are using a USB port, make sure you are running a supported operating system and using compatible

printer software.

M

AKE

SURE

THE

INTERNAL

PRINT

SERVER

IS

INSTALLED

PROPERLY

AND

WORKING

Make sure the internal print server is properly installed and that the printer is connected to the network. For
more information about installing a network printer, click View User's Guide and Documentation on the

Software and Documentation CD.

Print a network setup page and check that the status shows Connected. If the status is Not Connected, check

the network cables, and then try printing the network setup page again. Contact your system support person

to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

M

AKE

SURE

YOU

ARE

USING

A

RECOMMENDED

PRINTER

CABLE

For more information, visit the Lexmark Web site at www.lexmark.com.

M

AKE

SURE

PRINTER

CABLES

ARE

SECURELY

CONNECTED

Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

P

ARTIAL

JOB

,

NO

JOB

,

OR

BLANK

PAGE

PRINTS

The print job may contain a formatting error or invalid data.

Delete the print job, and then print it again.

For PDF documents, recreate the PDF and then print it again.

If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting

all jobs except the first one.

For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate

documents" check box under the User name text box before entering a PIN number.

For Macintosh users, save each print job, naming each job differently, and then send the individual jobs to the

printer.

Troubleshooting

177

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