Philips 502-1040510 - Manual (Page 34)

Frequently asked questions 34
You get a picture or a freezed picture,
a program number on the front display
and your receiver seems blocked while
not responding to the remote control
commands.
Your HD receiver has hung up. You have to reset
your HD receiver. Press the standby button on
the front panel until Init is shown on the front-
panel display.
If you have tried all of the actions suggested
above and still are not able to resolve the
problem, contact your local Philips Consumer
Care Centre (see page 37).
Your HD receiver found all the expected
channels after you retuned it. However,
when you turned on your HD receiver the
next day, the picture was breaking up and
some channels were missing.
Your HD receiver has an automatic retuning
feature; this allows it to keep up to date with
minor service changes. However, when the signal
level of nearby relay transmitters are high or
if the antenna signal is being amplified, these
problems can occur.
To solve this problem:
• Turn off the automatic channel updates
feature of your HD receiver (see page 26).
• Remove any signal amplifiers or boosters
that are fitted on your antenna. These are
not required after the digital switch over.
• Check that your antenna is aligned properly
and is a model adapted for digital signal
reception in your area. If you are not sure,
please use the services of a recognised CAI
antenna installation company.
Although you set Audio capabilities to
“Auto” for HDMI or “Dolby Digital” for
S/PDIF, your HD receiver does not deliver
Dolby Digital 5.1 multi-channel audio
output.
• Your HD receiver needs a software upgrade.
• Visit www.philips.com/support regularly
to check if the appropriate software for
ugrading your HD receiver via USB is
available.
• Set the Audio capabilities setting to PCM
until the upgrade of your HD receiver is
done.