Email, Messaging, I can’t send or receive text messages – Palm PDA CentroTM Smart Device User Manual

Page 275: I can’t send or receive multimedia messages, Email messaging

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C O M M O N Q U E S T I O N S

E M A I L

275

13

CH

AP

T

E

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Check the documentation that came
with your device or the manufacturer’s
website for information specific to
your device.

Email

For troubleshooting info on Xpress Mail,
go to xpressmail.att.com/subscriber.

For troubleshooting info on the
VersaMail

®

application, see the User

Guide for the VersaMail Application on
the Palm Software Installation CD.

Messaging

I can’t send or receive text messages

Make sure your SIM card is inserted
correctly (see Inserting the SIM card
and battery)
and your phone is turned on
(see Turning your phone on and off).

Contact AT&T to verify that your plan
includes text messaging services, that
these services have been correctly
activated, and that they are available at

your location. AT&T should be able to
tell you if text messaging services have
been experiencing transmission delays.
Delays can also occur between the time
that a message is sent and the time it is
received.

Verify with the recipient that the
receiving device can handle text
messages.

If a text message arrives but does not
display an alert, perform a soft reset
(see Performing a soft reset).

I can’t send or receive multimedia
messages

Make sure your phone is turned on (see
Turning your phone on and off).

Contact AT&T to verify that your plan
includes multimedia messaging
services (MMS), that these services
have been correctly activated, and that
they are available at your location. AT&T
should be able to tell you if multimedia
messaging services have been
experiencing transmission delays.
Delays can also occur between the time
that a message is sent and the time it is
received.

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