Panasonic KX-TDE100 - Manual (Page 89)

1.3 Telephone Features and Operation
Operating Manual 89
1.3.36 ICD Group Features—Call Log History for ICD Group
To enter incoming call queue monitoring mode
To confirm the Call Log History
Manual Queue Redirection
(Hurry-up Transfer)
You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(
→ 1.3.40 ICD Group Features—Manual Queue Redirection)
Call Forwarding (FWD) for
your ICD Group
You can set a forward destination for your ICD group.
(
→ Call Forwarding (FWD) for your Incoming Call Distribution Group)
An extension assigned as a supervisor (supervisor extension) can confirm the incoming
call log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring
mode first.
Features Description
On-hook.
Enter ICD Group
extension number. Off-hook.
6-Line Display PT
Enter 739.
3 9 7
C.Tone
ICD Group
extension no.
Group Monitor On
Press "LOG". Confirm the Call Log History.
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
While the display is in incoming call queue monitoring mode
6-Line Display PT