37 icd group features-incoming call queue monitor, 37 icd group features—incoming call queue monitor – Panasonic KX-TDE100 User Manual

Page 90

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1.3 Telephone Features and Operation

90

Operating Manual

To clear Call Log History

1.3.37 ICD Group Features—Incoming Call Queue Monitor

To monitor the waiting call status

If the accumulated data exceeds the maximum number that can be displayed (99999), "****"
is shown on the display. To reinitialize the display, clear the Call Log History.

For information about other supervisory features, refer to "1.3.41 ICD Group Features—
Supervisory"
.

An extension assigned as a supervisor (supervisor extension) can monitor the status of
waiting calls to be answered in the queue for an incoming call distribution (ICD) group.

If an ICD group has an overflowed call, the display shows the status automatically.

Press "CLEAR".

Since JAN.29 09:10AM

Total Calls : 00996

Overflow Calls : 00131

Lost Calls : 00039

Average Waiting : 01'06

EXIT CLEAR

While the Call Log History is displayed

6-Line Display PT

On-hook.

Enter ICD Group
extension number
.

Off-hook.

6-Line Display PT

Enter 739.

3

9

7

C.Tone

ICD Group

extension no.

JAN.31 08:13AM FRI

601:Sales Section

Waiting Calls Now: 00006

Max. Waiting Time: 02'18

EXIT

LOG SPRVS

Confirm the status of queued calls.

Group Monitor On

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