Palm PalmTM m100 - Manual (Page 214)

Page 206 Frequently Asked Questions
Password problems
Problem Solution
I forgot the
password, and my
handheld is not
locked. ■ First, use the password hint to try and
remember the password. If this does not
help, or if you do not have a password
hint, you can use Security to delete the
password, but your handheld deletes all
entries marked as private. However, if
you perform a HotSync operation before
you delete the password: the HotSync
process backs up all entries, whether or
not they are marked private. Then, you
can follow these steps to restore your
private entries:
1. Use the Palm Desktop software and
the cradle/cable or infrared
communication to synchronize your
data.
2. Tap Forgotten Password in Security
to remove the password and delete all
private records.
3. Perform a HotSync operation to
synchronize your data and restore the
private records by transferring them
from your computer to your
handheld.
I forgot the password
and my handheld is
locked. ■ First, use the password hint to try and
remember the password. If this does not
help, or if you do not have a password
hint, you must perform a hard reset to
continue using your handheld. See
“Performing a hard reset” in Appendix A
for more information.