Palm 650 User Manual

Page 290

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Section 4A: Help

I Am Using Microsoft Exchange ActiveSync, But the Last Seven Days of Email
Messages and Calendar Events Are Not Downloading to my Device

Check with your system administrator to obtain the name of the mail server that
offers you wireless access to the corporate mail system. If you cannot obtain the
name of this server (some companies do not give it out, because they do not want
wireless access to their servers), you cannot synchronize email messages and
Calendar events with the server using Microsoft Exchange ActiveSync.

Web

I Can’t Access a Page

First, make sure you have Internet access: open the Web browser to see if you can
view a Web page you’ve successfully viewed before. To ensure that you’re viewing
the page directly from the Internet, open the menus ,

select

Go, and then

select Refresh. Now try to view the page in question again. If it comes up blank,
open the menus ,

select

Go, and then select Refresh.

If you still cannot access the page, it may be because the page contains only
elements that are not supported by the Web browser. Unsupported elements
include Flash, Shockwave, Java applets, VBScript, WML script, and media plug-ins.

Some Websites automatically redirect you to their true home page (for example,

http://www.palm.com/support

may resolve to

http://support.palmOne.com/esupport/html/start.jsp

). If the Web browser fails to

observe the redirect, you can use a desktop browser to see the true home page’s
address, and enter that address in the Web browser.

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