Panasonic KX-FP343HK - Manual (Page 52)

9. Help
50
I cannot make calls.
L The dialling mode setting is wrong. Change
the setting of feature #13 (page 43).
The unit does not work.
L Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your telephone company.
The unit does not ring.
L The ringer volume is turned OFF. Adjust it
(page 14).
L The ring setting of feature #06 is set to
“RINGER OFF”. Change to another ring
setting (page 43) (KX-FP363 only).
The unit displays “CHECK PAPER” though the
paper is inserted.
L The paper is inserted halfway. Insert it
correctly (page 12) and press {START} to
clear the message.
The other party complains they only hear a
fax tone and cannot talk.
L FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L Change the receiving mode:
–
KX-FP343: TEL mode (page 28)
– KX-FP363: TAD/FAX mode (page 29) or
TEL mode (page 28)
The {REDIAL/PAUSE} button does not
function properly.
L If this button is pressed during dialling, a
pause will be inserted. If pressed
immediately after a dial tone is obtained, the
last number dialled will be redialled.
The receive mode does not function properly.
L The Distinctive Ring is set (feature #31, page
32).
During programming, I cannot enter the code
or ID number.
L All or part of the numbers are the same.
Change the number: feature #11 (page 43),
#51 (page 45), #52 (page 45) (KX-FP363
only), #12 (page 43) (KX-FP343 only) and
#41 (page 44).
The ink film runs out quickly.
L The help printing function, copy function, and
reports also use ink film.
The speakerphone is not working (KX-FP363
only).
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party,
adjust the volume.
9.3.2 Fax – sending
I cannot send documents.
L The telephone line cord is connected to the
EXT jack on the unit. Connect to the LINE
jack (page 13) (KX-FP343 only).
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The other party’s machine is not a fax
machine. Check with the other party.
L The other party’s fax machine rings too many
times. Send the fax manually (page 23).
The other party complains that letters on
their received document are distorted or not
clear.
L If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not have
these services.
L An extension telephone on the same line is
off the hook. Hang up the extension
telephone and try again.
L Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
The other party complains that smudges or
black lines appear on their received
document.
L The glass or rollers are dirty. Clean them
(page 55).
I cannot send a fax overseas.
L Use the overseas transmission mode of
feature #23 (page 43).
L Add two pauses at the end of the telephone
number or dial manually.
9.3.3 Fax – receiving
I cannot receive documents.
L The telephone line cord is connected to the
EXT jack on the unit. Connect to the LINE
jack (page 13) (KX-FP343 only).
FP343-363HK.book Page 50 Thursday, July 31, 2003 2:45 PM