Troubleshooting mg 1000b – Nortel Networks 1120 User Manual

Page 133

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Additional phone features

133

Note: If you do not use the Resume Normal Mode command after
testing, the IP Phone automatically returns to Normal Mode in 10
minutes.

Troubleshooting MG 1000B

The MG 1000B can display error messages on-screen. Table 10 lists
error messages and describes actions to correct the causes.

1.

Press the

Services

key.

2.

Press the

Up/Down

navigation key to

scroll and highlight

Resume Normal

Mode

.

3.

Press the

Enter

key (the IP Phone

registers back to the main office).

Table 10: Troubleshooting MG 1000B (Part 1 of 2)

Display Message

Probable Cause

Actions

Local Mode

Test Local Mode.

Network problem.

Press the

Services

key, and then select
Resume Normal
Mode.

Contact system
administrator if
problem persists.

Local Mode

Invalid ID (1)

Gatekeeper unable to
find end point from
Branch User ID.

Notify system
administrator.

(Services)

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