New Media Technology Omnia ONE Multicast - Manual (Page 56)

Obtaining Service
• Omnia Customer Support personnel are available in Cleveland, Ohio, USA, Monday through Friday
between 9:00 A.M. and 6:00 P.M., Eastern Time. If outside the U.S.A., please contact the dealer you
purchased your Omnia from.
• Before contacting Omnia Customer Support, please have the serial number of the unit (located on a barcode
sticker on the rear panel in this format: 0218WXXXX) and a description of the symptoms/problems ready
for the technician.
• All units being returned to for service MUST have a Return Authorization (RA) number assigned to them
first. Units that are returned without a RA number will experience delays in service.
• Return the Omnia in its original shipping carton if possible. For best treatment, shipping the Omnia in its
original factory box protects it as well as possible. Damage caused by improper packaging is not covered
under your warranty!
Note: To ensure prompt service, the Return Authorization number must be written
prominently on or near the shipping label on the box!
Via the World Wide Web
The Omnia Web site has a wide variety of information that may be useful for product support, applications
information, software updates, etc. The URL is:
http://www.omniaaudio.com/
Via E-Mail
The customer service e-mail address for Omnia is: [email protected].
Via Phone & Mail (USA and non-European Countries)
Customer service is available by telephone, Monday – Friday between 9:00 A.M. and 6:00 P.M., USA Eastern time
zone.
Phone: +1.216.241.7225 Fax: +1.216. 241.4103
Shipping Information: * Telos / Omnia
2101 Superior Avenue
Cleveland, Ohio 44114 USA
ATTN: To the RA number obtained from Omnia Customer Service
Note: To ensure prompt service, the Return Authorization number must be written
prominently on or near the shipping label on the box.
OmniaONE Multicast - Use and Operation Manual – Version 0.90
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