Customer service, Contact information, Firmware updates – Novatel SMART ANTENNA User Manual

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SMART ANTENNA User Manual Rev 6

Customer Service

Customer Service

Contact Information

If you have any questions or concerns regarding your SMART ANTENNA, please contact NovAtel Customer
Service using any one of the following methods:

NovAtel GPS Hotline:

1-800-NOVATEL (U.S. or Canada)
403-295-4900 (International)

Fax: 403-295-4901

E-mail:

[email protected]

Website:

www.novatel.com

Write:

NovAtel Inc. Customer Service Dept.
1120 - 68 Avenue NE
Calgary, Alberta, Canada
T2E 8S5

Before contacting NovAtel Customer Service regarding software concerns, please do the following:

1. Issue the NVM Reset command, Message ID# 99, with value 0 to reset all NVM. Your receiver

automatically resets after the NVM erase has been completed.

(For details on individual commands and logs, refer to the SUPERSTAR II Firmware Reference Manual)

2. Log the following data requests to a file on your PC for 30 minutes:

Receiver Status, ID# 49

one shot

Navigation Data (ECEF), ID# 21

continuous

Ephemeris Data, ID# 22

continuous

Navigation Data (User), ID# 20

continuous

Measurement Block, ID# 23

1 Hz

Satellite Visibility, ID# 33

continuous

Fault Log, ID# 57

one shot

Channel Assignment, ID# 6

continuous

HW/SW Identification, ID# 45

one shot

3. Send the file containing the log to NovAtel Customer Service, using the

[email protected]

e-mail

address.

Firmware Updates

Firmware updates are firmware revisions to an existing model, which improves basic functionality of the GPS
receiver. See also Appendix 6, Updating Receiver Firmware on Page 32.

Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one model to
a higher level model type. When available, upgrades may be purchased at a price, which is the difference
between the two model types on the current NovAtel GPS Price List plus a nominal service charge.

If you need further information, please contact NovAtel using one of the methods given above.

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