Novatel SMART ANTENNA User Manual
Page 31
Troubleshooting
Chapter 5
SMART ANTENNA User Manual Rev 6
31
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Make intermittent problems more repeatable (i.e. by raising operating temperature, varying
power supply source, re-orienting hardware placement). Be sure to note what makes the
problem worse / lessens the problem.
WARNING:
If you are using StarView, ensure the Power Settings on your PC are not set to go into
Hibernate or Standby modes. Data will be lost if one of these modes occurs during a
logging session.
Having gone through the steps in this chapter and, if possible, the substitutions above, contact Customer
Service (see Page 10).
•
Describe your problem, be sure to include observations, symptoms and environmental
conditions for your application.
•
Please supplement your problem / event descriptions with associated log files.
•
Give hardware part number and software part numbers (including installed configurations).
•
Customer support staff will give you instructions if the unit needs to be returned to the
factory.