Nortel Networks i2022 Series - Manual (Page 28)

i 2022 ISDN Teleset
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PrimCA (Primary Call Appearance)
Primary Call Appearances are Call Appearance locations you consider to be your own. Do not confuse PrimCA locations
with Primary Directory Numbers (PDN) which are used by your service provider to identify a particular phone. Some other
attributes of PrimCA:
Executive/secretarial applications
Conjunction with RLP (Ringing Line Preference)
User line identification
The Primary Line feature works in conjunction with Ringing Line Preference. Ringing Line Preference allows the Teleset
to automatically go off-hook on the oldest ringing Call Appearance when the handset is lifted. This may be a problem if the
Teleset is sharing telephone numbers with another phone, such as in a manager/assistant application. In this
arrangement, the secretary receives an incoming call and the phone starts to ring. A fraction of a second later, the
manager receives an incoming call. If the manager and secretary both have each other’s telephone number appearing on
their phone, the oldest call will be answered first. This is no problem if the secretary answers first. But if the manager
answers first, the manager will get the secretary’s call.
This problem is easily avoided if the manager and the secretary set only their own Call Appearances as Primary.
To set Primary Call Appearances:
1. Press MENU, MORE, MORE, Config, MORE, PrimCA. The Teleset will display the following message and a number
of Call Appearances will light.
2. The Teleset may default all Call Appearances to Primary. Therefore, all of the Primary Call Appearances will light green.
3. One at a time, select the Call Appearances that should not be Primary to your Teleset. The Teleset will prompt you to
press the key twice to confirm your selection.
4. If you encounter a red Call Appearance key, that displays the message, “Invalid-Not a General CA” this means the Call
Appearance has previously been programmed as a Conference Call Appearance or DSS/BLF. If this is the case, you must first
go to the Conference Call Appearance screen or DSS/BLF screen and change the key back to a General Call Appearance.
CONFCA (Conference Call Appearance)
To perform a conference or transfer, you need a second Call Appearance. Your Teleset automatically selects the next
available Call Appearance when the Conf/TR or Confr key is pressed.
A word of caution is appropriate here. The next available Call Appearance may be someone else’s (Shared) Primary Call
Appearance. To avoid this problem, press MENU, MORE, MORE, Config, MORE, ConfCA in order. Select the Call
Appearance to be used for conference – it will light green.
It is also recommended that the service provider option this Call Appearance for outgoing calls only. Only one Call
Appearance can be designated as ConfCA.
NOTE: PrimCA gives the phone Ringing Line Preference only on the Primary keys.
NOTE: Only Non-PrimCA keys can be programmed as a ConfCA. You must first change a PrimCA key to a General
CA key.