Cannot access the internet, Checking the configuration, Checking the wan ip address – NETGEAR DGND3300 User Manual
Page 103: Cannot access the internet -5, E internet. see, Cannot access the
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual
Troubleshooting
7-5
v1.0, March 2009
If the modem router does not save changes you have made in the modem router menu, check the
following:
•
When entering configuration settings, be sure to click the Apply button before moving to
another screen, or your changes are lost.
•
Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Cannot Access the Internet
If your Internet connection was working previously, it is possible that this is due to a problem at
your ISP. If you can access your router but you are unable to access the Internet, you can check its
configuration, and you can determine whether the router can obtain an IP address from your
Internet Service Provider (ISP).
Checking the Configuration
To check the router configuration to make sure that it is correct:
1. Start your browser, and select an external site such as
http://www.netgear.com
.
2. Access the main menu of the router at
.routerlogin.net
.
•
Select Basic Settings to view the Basic Settings screen.
•
Select ADSL to view the settings for Multiplexing method, VPI, and VCI settings.
•
You can select Setup Wizard and allow the modem router to automatically detect your
Internet connection.
Checking the WAN IP Address
Unless your ISP provides a fixed IP address, your router must request an IP address from the ISP.
You can determine whether the request was successful using the Router Status screen.
To check the WAN IP address:
1. Start your browser, and select an external site such as
http://www.netgear.com
.
Note: If you are installing the modem router and have not yet configured the Internet
Chapter 1, “Configuring Your Internet Connection”
or the Setup
Manual.