Nortel Networks NN-10300-053 - Manual (Page 24)

Agent and Supervisor features
24
Agent and Supervisor features
This section describes login features common to the Call Center Agent
and Supervisor. Common features are as follows.
• “Line and feature keys” on page 24
• “Logging in an Agent” on page 24
• “Logging in with Agent ID and Multiple Queue Assignments” on
page 25
• “Logging out an agent” on page 28
Line and feature keys
The IP Softphone 2050 supports six line (DN) and feature keys,
accessible from the Call Control window.
Figure 7: Line and feature keys
Use these keys to access and manage Call Center Agent and Supervisor
features.
Logging in an Agent
Use the Agent Login feature to enter an Automatic Call Distribution (ACD)
queue. If an Agent ID is assigned to you, the display prompts you to enter
a four-digit code.