Nortel Networks NN-10300-053 - Manual (Page 26)

Agent and Supervisor features
26
Login Option entries
The login options require the following entries:
• A four-digit Agent ID
• A Supervisor ID (if your queue requires one)
• Up to five ACD DNs and priority values (if priority values are being
used), terminated by ##.
Logging in: No Supervisor ID, No Priority
To login using the No Supervisor ID, No Priority option:
1. Click InCalls .
2. Dial Agent ID # .
3. Dial ACD DN 1 # .
4. Dial ACD DN 2 # .
5. Dial ACD DN 3 # .
6. Dial ACD DN 4 # .
7. Dial ACD DN 5 ## .
Logging in: Supervisor ID, No Priority
To login using the Supervisor ID, No Priority option:
1. Click InCalls .
2. Dial Agent ID # .
3. Dial Supervisor ID # .
4. Dial ACD DN 1 # .
5. Dial ACD DN 2 # .
6. Dial ACD DN 3 # .
7. Dial ACD DN 4 # .
8. Dial ACD DN 5 ## .